Frequently Asked Questions
Our customer service is available Monday to Friday: 08:00–20:30.Average response time: 24 hours
Is a warranty included?
Yes. At Nordic Base, we stand behind the quality of our products. All items come with a 30-day warranty covering manufacturing defects. If you experience any issues with travel or outdoor clothing, simply contact us and we will find a solution.
How long does delivery take?
On average, we deliver your Nordic Base gear within 5–8 business days. Enjoy free shipping and track your package all the way.
Can I return or exchange an item?
Of course. If the item does not fit perfectly or you are not completely satisfied, you can return it within 14 days of receipt, as long as it is unused and in its original condition. Just contact us and we will help you with a simple, hassle-free return or exchange process.
Our customer service is available Monday to Friday: 08:00–20:30.Average response time: 24 hours



